How does the supplements industry deal with credibility bashing?


- Last updated on GMT

Related tags: Immune system, Marketing

The New York Attorney General’s investigation has led to attacks on the industry by the mainstream media, so how does the industry deal with the credibility bashing?

NutraIngredients-USA caught up with George Pontiakos, CEO of BI Nutraceuticals, and Jeff Hilton, CMO of BrandHive, at the recent IFT Annual Meeting and Expo in Chicago to get some answers.

“We’re a $36 billion industry, we’re global, and we’re asking the consumer to trust us, and the drama and reaction out of the industry was to challenge the veracity of the test methodology. I thought it was embarrassing,”​ said Pontiakos.

“The fact that this industry has a significant component in it that is price driven is infecting the rest of us with poor product and a poor reputation.”

“We did some focus groups with moderate supplement consumers, and the curiosity about whether the products make a difference, or concerns about the quality, and I think the NY AG affair exacerbates those kind of questions, but I think those concerns were already there,” ​said Hilton.

“I think the awareness that has been raised allows the legitimate manufacturers to tell their story and consumers will pay a little more attention to that,” ​added Hilton.

“The good companies, the marquee companies, have always been way ahead of this,” ​said Pontiakos. “If you cannot protect your receiving dock then you cannot support your organization. The integrity leaders in this industry have been doing that for many years.”

Related news

Related products

show more

Going Organic: a new chapter in supplements

Going Organic: a new chapter in supplements

INNOBIO Corporation Limited | 12-Oct-2020 | Data Sheet

"Organic" is more of a healthy lifestyle. Rising consumer awareness of organic products and widening availability are two major drivers of global...

Lanconone®: Game Changer in Rapid Joint Recovery

Lanconone®: Game Changer in Rapid Joint Recovery

Enovate Biolife LLC | 01-Oct-2020 | Infographic

Sports nutrition supplements with joint health claims were one of the top ingredients by market share within the joint health supplement category. Lanconone®...

Introducing our new Plant-Based Gummy Technologies

Introducing our new Plant-Based Gummy Technologies

Fun-trition® by Procaps | 08-Sep-2020 | Data Sheet

As research, education and consumer understanding becomes the cornerstone of our innovation, at FuntritionTM we are introducing Pec-G and Agar-G. These...

Related suppliers

Follow us


View more